Thank you for choosing our beautiful resort. Our team is constantly working to ensure you a pleasant stay. We need your cooperation for the following resort rules:
Visitors
Your visitors are welcome at the Resort! You must check in at the reception desk accompanied by the reservation holder. All visitors must leave the premises by 21:00h. Under no circumstances will overnight stays be accepted if the flat has the maximum number of people allowed.
Flats
All accommodation has its own furniture. It is not permitted to take the furniture outside, nor to move the furniture to other accommodation.
Guests are obliged to keep the flat clean and tidy. Waste must always be disposed of in the designated bins in car park -1 or in outside bins. It is not permitted to leave rubbish bags outside under any circumstances for reasons of cleanliness and hygiene.
Cleaning
Every three days for stays of more than five nights, towels are changed. This change is done during the day, the cleaning department does not enter the flat if there are pets inside.
The kitchen is never cleaned during the stay in order not to use chemical products near the food.
Pets
Dogs must be kept on a lead at all times whilst in the complex and must not cause a nuisance to other guests. Dogs may only be walked outside the complex. Pets are not allowed inside the restaurant, pool and Spa, but your pet may accompany you in Paqui's tapas bar and the restaurant terrace.
Maintenance
Dormio Resort Costa Blanca reserves the right to carry out activities in the surroundings of the accommodation after 08:30 hours. Urgent technical faults, which have been reported to the reception, will be solved as soon as possible. Dormio always has the right to enter any rented accommodation for inspection or maintenance activities, with or without notification. Where possible, such visits will be announced.
Parking
Please indicate your number plate on arrival at reception. You are free to park in the car parks, but we recommend you park in the car park closest to your flat tower. You can leave and enter all car parks with the same flat key. On the day of departure, you can leave the car park and park your vehicle at the reception entrance to check out.
General rules and regulations
Please enjoy your stay in our complex and let other guests enjoy the peace and quiet. We kindly ask you to lock the (back) doors, close all windows and turn off all lights in your absence.
Smoking is not permitted in your flat. You may only smoke on the outside terrace, taking into account the comfort of other guests. Please dispose of cigarette butts properly in the ashtrays or in the designated bins.
Deposit
Dormio Resort Costa Blanca is entitled to deduct any expenses from the deposit held. Complaints from other guests or staff members about your behaviour, disturbing noise and/or vandalism may lead to expulsion from the resort and/or deduction of your deposit. Dormio Resort Costa Blanca reserves the right, regardless of who is at fault in your group, to settle any costs for damages, additional staff efforts or vandalism.